baji55 Privacy Policy

baji55 collects personal information through several channels when you interact with the platform. The categories of information we collect include:

1.1 Registration and Account Information

• Full legal name and date of birth
• Residential address (city, district, Bangladesh)
• Email address and mobile phone number
• Username and encrypted password
• Security question and answer (where applicable)

1.2 Identity Verification Documents

• Government-issued photo identification (National ID card, passport, or driving licence)
• Proof of residential address (utility bill, bank statement dated within 90 days)
• Proof of payment method ownership (screenshot or confirmation from bKash, Nagad, Rocket, Upay, or bank account)

1.3 Financial and Transaction Data

• Deposit and withdrawal amounts, dates, and methods
• Payment account identifiers (mobile wallet numbers, bank account references) — we do not store full card numbers
• Transaction history and account balance records

1.4 Usage and Technical Data

• IP address and approximate geographic location at login
• Device type, operating system, and browser version
• Pages visited, games played, time spent on the platform
• Clickstream data and session duration
• Cookies and similar tracking technologies (see Section 7)

1.5 Communications Data

• Records of live chat, email, and support interactions
• Feedback, complaints, and dispute correspondence
• Marketing preference records

baji55 uses the personal information we collect for the following purposes:

• Account management: Creating, maintaining, and securing your baji55 account throughout its lifetime.
• Identity verification (KYC): Confirming that you are who you say you are and that you meet the 21+ age requirement before withdrawals are processed.
• Payment processing: Facilitating deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other approved payment partners.
• Customer support: Responding to enquiries, resolving disputes, and delivering proactive service updates.
• Fraud prevention and security: Detecting, investigating, and preventing fraudulent activity, money laundering, account takeover attempts, and other threats to the platform.
• Responsible gaming compliance: Monitoring gameplay patterns to identify signs of problem gambling and applying any player-requested limits or restrictions.
• Legal compliance: Meeting obligations under applicable laws, responding to lawful requests from authorities, and enforcing our Terms & Conditions.
• Platform improvement: Analysing aggregated, anonymised usage data to improve game selection, navigation, performance, and overall player experience.
• Marketing communications: Sending promotional offers, bonus announcements, and seasonal promotions — only to Players who have opted in to receive such communications.

baji55 does not use automated decision-making or profiling in a way that produces significant legal or similarly significant effects on Players, except where required for fraud prevention or responsible gaming interventions.

baji55 processes your personal data on the following legal grounds:

• Contractual necessity: Processing required to perform our obligations under the player account agreement — including account creation, payment processing, and customer support.
• Consent: Where you have explicitly opted in, such as agreeing to receive marketing communications or providing identity verification documents.
• Legitimate interests: Fraud detection, platform security, responsible gaming monitoring, and internal analytics — where our interests do not override your fundamental rights.
• Legal obligation: Compliance with applicable anti-money laundering requirements, age verification obligations, and responses to lawful government or law enforcement requests.

Where our legal basis is consent, you have the right to withdraw that consent at any time by contacting baji55 support via live chat or by updating your Account preferences. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

baji55 does not sell, rent, or trade your personal data. We share your information only in the limited circumstances described below, and only to the extent necessary for the stated purpose:

• Payment service providers: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, and Mastercard — to facilitate authorised transactions.
• Identity verification partners: Third-party KYC service providers engaged to authenticate identity documents submitted during account verification.
• Game content providers: Game studios and platform software providers (such as Pragmatic Play, Evolution Gaming, Microgaming, and Spribe) receive anonymised session data necessary to deliver their games within the baji55 platform environment.
• Fraud prevention services: Specialised providers that help detect and block fraudulent activity, account abuse, and money laundering attempts.
• Legal and regulatory authorities: Where baji55 is required by law, court order, or regulatory authority to disclose personal data, we will comply with such requirements and will notify you where permitted to do so.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of baji55's business, your personal data may be transferred as part of that transaction. We will notify affected Players in advance of any such transfer.

All third parties with whom baji55 shares personal data are required to maintain appropriate data security measures and are prohibited from using your data for any purpose other than the one for which it was shared.

baji55 retains personal data for as long as your account remains active and for a defined period after account closure, in order to meet our legal, regulatory, and audit obligations.

• Account and transaction records: Retained for a minimum of five (5) years following account closure, in line with standard financial record-keeping requirements.
• Identity verification documents: Retained for a minimum of five (5) years from the date of verification, or longer if required by applicable law.
• Customer support communications: Retained for three (3) years from the date of the last interaction, unless the matter relates to an unresolved dispute.
• Marketing preferences and opt-in records: Retained for the duration of your account plus three (3) years, to evidence the basis on which communications were sent.
• Technical and usage data: Typically retained for thirteen (13) months in identifiable form, after which it is anonymised or deleted.

Once the applicable retention period has elapsed and there is no ongoing legal, regulatory, or dispute-related reason to retain the data, baji55 will securely delete or anonymise your personal information.

baji55 implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption on all data transmitted between your device and the baji55 platform.
• Encrypted storage of sensitive fields including passwords (hashed and salted) and payment account references.
• Role-based access controls ensuring that only authorised personnel with a verified business need can access personal data.
• Regular security audits and vulnerability assessments of platform infrastructure.
• Two-factor authentication (2FA) options available to Players to enhance account security.
• Incident response procedures to detect, contain, and report data security incidents in a timely manner.

While baji55 takes all reasonable precautions, no data transmission over the internet or method of electronic storage can be guaranteed to be 100% secure. We encourage all Players to use strong, unique passwords and to enable 2FA on their account.

In the event of a data breach that is likely to result in a high risk to your rights and freedoms, baji55 will notify affected Players without undue delay and will take all reasonable steps to mitigate the impact.

baji55 uses cookies and similar tracking technologies to operate and improve the platform. A cookie is a small text file stored on your device when you visit the baji55 website. We use the following categories of cookies:

• Strictly necessary cookies: Required for the platform to function correctly — including session management, login authentication, and security checks. These cannot be disabled.
• Functional cookies: Enable the platform to remember your preferences, such as your language setting and display choices, to provide a more personalised experience.
• Analytics cookies: Collect anonymised information about how Players use the platform — such as pages visited and session duration — to help us identify areas for improvement. No personally identifiable information is captured by these cookies.
• Marketing cookies: Used only where you have consented to receive personalised promotional content. These cookies help us deliver relevant bonus offers and event promotions to you.

You can manage your cookie preferences through your device or browser settings. Note that disabling strictly necessary cookies will affect the functionality of the baji55 platform and may prevent you from logging in or completing transactions.

As a Player on the baji55 platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact baji55 support via live chat or by emailing [email protected].

• Right of Access You may request a copy of the personal data baji55 holds about you, along with information about how it is used.
• Right to Rectification You may request correction of any inaccurate or incomplete personal data we hold about you.
• Right to Erasure You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to our legal retention obligations.
• Right to Restrict Processing You may request that we limit the processing of your personal data in certain circumstances — for example, while a dispute is being resolved.
• Right to Data Portability Where processing is based on consent or contract and carried out by automated means, you may request a copy of your data in a structured, machine-readable format.
• Right to Object You may object to processing based on our legitimate interests, including profiling for marketing purposes. We will cease such processing unless we can demonstrate compelling legitimate grounds.

baji55 will respond to all data rights requests within a reasonable timeframe. We may need to verify your identity before processing a request. Where a request is refused, we will explain the reason and advise on any available remedies.

The baji55 platform is strictly intended for adults aged 21 years and above. We do not knowingly collect personal data from any person under the age of 21. If we become aware that a minor has registered an account or provided personal data to us, we will immediately close the account, delete all associated data, and — where applicable — report the incident in accordance with our safeguarding obligations.

If you believe a minor has accessed the baji55 platform or provided personal data to us, please contact our support team immediately via live chat so we can take prompt action.

baji55 may send you promotional emails, push notifications, or SMS messages about bonuses, seasonal promotions (such as Eid, Pohela Boishakh, or BPL cricket season offers), new game launches, and platform updates — but only where you have explicitly opted in to receive such communications at the time of registration or subsequently through your Account settings.

You may opt out of marketing communications at any time by:

• Clicking the unsubscribe link included in any marketing email from baji55.
• Updating your notification preferences within your Account settings.
• Contacting baji55 support via live chat and requesting removal from our marketing list.

Opting out of marketing communications does not affect service-related communications, such as deposit confirmations, withdrawal notifications, account security alerts, or support responses — these are necessary for the operation of your account and will continue regardless of your marketing preference.

The baji55 platform may contain references to or integrations with third-party game providers, payment processors, and service partners. While we take care in selecting reputable partners, baji55 is not responsible for the privacy practices of any third-party service. When your data is shared with a third party as described in Section 4, that party's own privacy policy governs how they handle your information.

We encourage you to review the privacy policies of any third-party services you interact with in connection with your use of the baji55 platform.

baji55 reserves the right to update or revise this Privacy Policy at any time. The revised Policy will be published on this page with an updated effective date. Where changes are material — for example, a new category of data collection, a change in third-party sharing arrangements, or a revision to your rights — baji55 will make reasonable efforts to notify active Players via their registered contact method or through a prominent notice on the platform.

Your continued use of the baji55 platform after the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with the revised Policy, you must cease using the platform and request account closure.

If you have any questions about this Privacy Policy, wish to exercise your data rights, or have concerns about how baji55 handles your personal information, please contact us using the details below.

Support channel: Live chat, available 24 hours a day, 7 days a week.

Email: [email protected] — provided as plain text only; not a clickable link.

We aim to acknowledge all privacy-related enquiries within two (2) business days and to provide a substantive response within fourteen (14) business days. Complex requests involving data access or erasure may take up to thirty (30) days to process fully, in which case we will inform you of the extended timeline.

For more information about responsible gaming data, visit our Responsible Gaming page. For general platform questions, see our FAQ.